HELP! Can't Open Notebook

chrissy88 — Sat, 10 May 2008 17:43:09 +0000

I just went to open my notebook and when I try it tells me that my notebook “could not be loaded” and that “Its main data file is missing or corrupt. Do you want to create a copy using the Notebook’s data files or cancel.”My question is what should I do here? This was working fine 18 hours ago. I’ve had this particular notebook 6 months and have NEVER had a problem like this. Is there anyway to “uncorrupt” it? or, how do i even begin to deduce if it’s lost/missing or corrupted in the first place? Where should i look to find it?Help..plzzzz…

Rick_Anacortes commented

Rick_Anacortes — Thu, 25 Jun 2009 14:54:26 +0000

I’ve been having this happen on several notebooks. I’m hoping that someone has an answer to this. The software has been unreliable enough that I can’t trust it to store information. This makes it completely useless.

Thanks for any help!
Rick

Travis commented

Travis — Fri, 26 Jun 2009 19:47:57 +0000

You can try holding down the option + command keys when opening the corrupt notebook to rebuild the index, but for an issue like this, I recommend you contact our support team directly as there are a number of possible contributing factors to this behavior. And for those reading this thread, please remember to always backup your notebooks and any other important files.

Travis
Circus Ponies Software, Inc.